Graycor Southern’s Shawn Buchanan recently authored Tips to Improve Quality Management in Construction in Construction Executive.
Before a company can have good quality control processes, it must have a good quality management system (QMS). That is, optimal processes and procedures must be solidly identified, addressing internal and external risk. Only then can discrete steps be taken to achieve quality outcomes. An effective QMS requires documentation, an auditing process and continual improvement of the system.
The best approach is for commercial construction companies to certify their QMS according to standards published by the International Organization of Standardization (ISO). The ISO 9000 family is the set of standards that focuses on QMS. ISO 9001:2015 sets forth criteria for a QMS and is the only standard in the ISO 9000 family that can be certified to, according to iso.org. ISO 9001 sets forth regulations for project design and management and is applicable to fields beyond construction; any organization (of any size) can be certified to ISO 9001. According to ISO, “there are over one million companies and organizations in over 170 countries certified to ISO 9001.”
Not only is certifying to ISO 9001 proof of a company’s rigor, but the full documentation and regular audits required by the standards keep a team at peak performance levels, lead to ongoing process improvements and result in optimal project delivery for the client.